"Somehow over the years people have gotten the impression that Wal-Mart was...just this great idea that turned into an overnight success. But...it was an outgrowth of everything we'd been doing since [1945]...And like most overnight successes, it was about twenty years in the making."
- Sam Walton
More Quotes By Sam Walton
After a lifetime of swimming upstream, I am convinced that one of the real secrets to Wal-mart’s phenomenal... Great ideas come from everywhere if you just listen and look for them. You never know who’s going... The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They’re still... Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their... The key to success is to get out into the store and listen to what the associates have... Celebrate your success and find humor in your failures. Don’t take yourself so seriously. Loosen up and everyone... Swim upstream. Go the other way. Ignore the conventional wisdom. If everybody else is doing it one way,... Leaders must always put their people before themselves. If you do that, your business will take care of... Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in... There’s absolutely no limit to what plain, ordinary, working people can accomplish if they’re given the opportunity and... If you want a successful business, your people must feel that you are working for them – not... There is only one boss. The customer. And he can fire everybody in the company from the chairman... The goal as a company is to have customer service that is not just the best, but legendary.
To succeed in this world, you have to change all the time.
Communicate everything you can to your associates. The more they know, the more they care. Once they care,...
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