Quality management is needed because nothing is simple anymore, if indeed it ever was.
- Phil Crosby
More Quotes By Phil Crosby
- When you’re out of quality, you’re out of business.
- Quality has to be caused, not controlled.
- The cost of quality is the expense of doing things wrong.
- We must define quality as conformance to specifications if we are to manage it.
- Improving quality requires a culture change, not just a new diet.
- Quality is such an attractive banner that sometimes we think we can get away with just waving it,...
- Quality is free. It’s not a gift, but it’s free. The ‘unquality’ things are what cost money.
- Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the...
- In a true zero-defects approach, there are no unimportant items.
- People are conditioned to believe that error is inevitable…. However, we do not accept the same standard when...
- If we deliver on time, but the product has defects, we have not delivered on time.
- Making a wrong decision is understandable. Refusing to search continually for learning is not.
- Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
- Slowness to change usually means fear of the new.
- It is always cheaper to do the job right the first time.
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